At Fabrico, we strive to provide high-quality clothing and excellent service. If you need to return or exchange an item, please review our policy below:
1. Eligibility for Returns
- Returns or exchanges are accepted within 7 days of receiving your order.
- Items must be:
- Unworn, unwashed, and undamaged.
- In their original packaging with tags attached.
2. How to Initiate a Return
- Contact our customer service team at contact@fabricoclothing.com within the 7-day period.
- Provide the following details:
- Order number
- Photos of the item(s)
- Reason for return or exchange (e.g., wrong size, defect, etc.)
We will provide instructions and the return shipping address once the return is approved.
3. Damaged or Defective Items
4. Exchanges
- If the size is incorrect or you’d like a different style:
- The item must meet the return eligibility criteria (see Section 1).
- Customers are responsible for shipping costs for the return and the replacement item.
5. Refund Process
- After we receive and inspect the returned item, we will notify you of the refund status.
- Refunds will be processed within 5–7 business days after inspection and credited to the original payment method.
6. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Clearance or final sale items.
- Items that are worn, washed, or without original tags and packaging.
7. Shipping Costs
- For non-damaged returns or exchanges, customers shoulder the return shipping fees.
- Use a trusted courier with a tracking option to ensure safe delivery.
If you have questions or need assistance, please reach out to us at contact@fabricoclothing.com. We're here to help make your shopping experience seamless and satisfying!
